Question 1

Is Jupiter ERP only for large enterprises?

Accepted Answer

No. The platform is built for small and mid-sized businesses and scales with you. Start with finance and documents, then add service or Drive when you are ready.

Question 2

How does tenant separation work?

Accepted Answer

Each customer account has its own data space. Users only see and edit data for their tenant. Access to other customers’ data is not possible.

Question 3

Can we self-host?

Accepted Answer

Enterprise deployments can use dedicated clusters and private networking. Talk to us about compliance and data residency requirements.

Question 4

Are there APIs for custom applications?

Accepted Answer

Yes. Documented APIs for sign-in, master data, documents, and the customer portal. You can connect your own UIs and integrations. See the API & integration page for details.

Question 5

How long does setup take?

Accepted Answer

You are usually up and running within a few days: create your tenant, import master data, issue your first documents. We support larger migrations together with you.

Question 6

Which modules are included in the Basic plan?

Accepted Answer

Basic includes contacts, invoices, quotes, credit notes, custom documents, products, tasks, and 25 documents per month, plus 500 MB storage, 1 user, the AI module, and postal mail (usage-based). Service, accounting export, and Drive are available from Business upward. See the pricing page for AI scope details.

Question 7

Is there a new-customer discount?

Accepted Answer

Yes. If the billing owner has never completed a paid subscription, the first paid contract receives 50% off the package price for the first term: monthly, 12 months, or 24 months. Add-ons and usage overage are billed at list price. The discount is applied automatically at checkout.

Question 8

Do additional accounts get a discount?

Accepted Answer

Yes. Once the billing owner has a paid subscription, additional accounts get an ongoing 20% off the package price. The oldest paid subscription stays at list price. If no other paid subscription remains, the discount ends with the next charge. Nothing is billed retroactively. Add-ons stay at list price.

Question 9

Which billing periods and payment options are available?

Accepted Answer

On the pricing page and in the panel you choose a term of 1, 12, or 24 months. For 12 and 24 months you can pay monthly or in advance. Compared with the 1-month price, 12 months is 10% cheaper monthly and 20% cheaper upfront, and 24 months is 30% cheaper monthly and 40% cheaper upfront. Prices on the pricing page follow that choice, excluding VAT. Renewal and cancellation are governed by our terms and conditions.

Question 10

Does Jupiter ERP support e-invoicing?

Accepted Answer

Yes. For invoices and credit notes Jupiter ERP produces a PDF with embedded ZUGFeRD 2.x XML following the EN 16931 profile: enabled per document or as the default in your tenant configuration. For public authorities you download XRechnung 3.0. You can read inbound ZUGFeRD and XRechnung files for free in the e-invoice viewer and file them as expense receipts from Business upward.

Question 11

Does Jupiter ERP issue XRechnung for public authorities?

Accepted Answer

Yes. For invoices and credit notes you download XRechnung 3.0 (CII, EN 16931). You store the Leitweg-ID on the contact. Jupiter ERP copies it onto the document. In the preview you open the XRechnung tab, or you download the file from the send dialog and submit it in the authority's portal.

Question 12

Can I create SEPA direct debits from Jupiter ERP?

Accepted Answer

Yes. Mandate data lives on the contact (IBAN, mandate reference, mandate date). From the invoice list you download a SEPA pain.008 file (CORE), import it into your banking software, and match the later statement in payment reconciliation.

Question 13

Do invoice PDFs include a GiroCode?

Accepted Answer

Yes. On euro invoices and dunning with an IBAN and payment method bank transfer or prepayment, Jupiter ERP adds a GiroCode (EPC QR) to the PDF by default. Banking apps can scan it and prefill payee, amount, and remittance. You can turn it off per layout or document in print options. It does not appear for direct debit.

Question 14

What is Jupiter ERP?

Accepted Answer

Jupiter ERP is modular business software from Germany: invoicing, banking, service, inventory, and a customer portal on one platform with strict tenant separation. Use the standard panel or embed Jupiter ERP in your own applications via APIs.

Question 15

Who is Jupiter ERP for?

Accepted Answer

For SMBs and growing teams in trades, services, and retail: wherever quotes, invoices, payment matching, and optionally field service should run in one system without parallel Excel lists.

Question 16

Is Jupiter ERP GoBD-compliant?

Accepted Answer

Jupiter ERP supports audit-ready document storage, traceable changes, and structured exports for tax advisors. Specific GoBD (German record-keeping rules) requirements also depend on your processes. The write-up is on the security and compliance page.

Question 17

Can I use DATEV export?

Accepted Answer

From the Business plan, accounting export with DATEV-compatible formats is available. Capture receipts, manage cost centers, and export booking-ready data to your tax advisor.

Question 18

How is Jupiter ERP different from classic accounting software?

Accepted Answer

Beyond finance, Jupiter ERP connects service, projects, inventory, and the customer portal in one system, especially if you want to automate processes or connect custom UIs later.

Question 19

Is there a free trial?

Accepted Answer

Yes. New accounts start with a 14-day trial: full functionality, no credit card, no automatic subscription. After that you move to the permanently free tier unless you choose a paid plan.

Question 20

How does payment matching work?

Accepted Answer

Bank transactions are imported and matched to open invoices, with suggestions and manual correction. Partial and overpayments are handled cleanly.

Question 21

Can our tax advisor work with Jupiter ERP?

Accepted Answer

Structured exports and defined periods let you hand booking-ready data to your tax advisor. Download finished ZIP packages or email them directly with attachment. Set the default recipient and message in accounting settings and text templates.

Question 22

Where is my data hosted?

Accepted Answer

Jupiter ERP runs in German data centers. The provider is Oleart IT Solutions GmbH in Hamburg. Details are on the platform page under trust & compliance and in the privacy policy.

Question 23

Is Jupiter ERP GDPR-compliant?

Accepted Answer

We align with GDPR and the German BDSG: privacy policy, technical safeguards, and a data processing agreement (DPA) for processors (Art. 28). Your operational compliance also depends on internal processes.

Question 24

What is included in the free plan?

Accepted Answer

Free is permanently free after the trial and includes 1 user, 10 contacts, 5 documents per month, and 100 MB storage, with invoices, text templates, and tasks. Switch to a paid plan for more volume, service, accounting export, or Drive.

Question 25

Can we add extra users or more storage?

Accepted Answer

Yes. Add-ons for extra users, storage, documents per month, and additional customer portals can be added to your plan in the panel. No plan change required. Current add-on prices are on the pricing page.

Question 26

What does the AI module in Jupiter ERP do?

Accepted Answer

The AI module is included from Basic upward and offers three interfaces: the Jupiter AI assistant in the sidebar that knows the page you are working on, an AI chat for questions about revenue, open items, and customers based on your company data, and receipt recognition for scans. AI results are suggestions that you review and confirm. Scope is governed by monthly AI credits per plan. See the pricing page for the tiers.

Question 27

Can I use Jupiter ERP on a smartphone or tablet?

Accepted Answer

Yes. The panel runs in the browser, including on tablets and smartphones. There is also a companion app for iPhone and Android: scan receipts, track time, My Day, and jobs on site. Booking, DATEV, and reports stay in the browser. The app is free; you need a Jupiter ERP account. Details are on the companion app feature page.

Question 28

How does data from my previous system get into Jupiter ERP?

Accepted Answer

Master data such as contacts and products is imported from CSV or Excel exports; for documents, opening balances, and larger moves from legacy systems we guide the migration with you. The data migration page describes typical source systems and the process.

Question 29

Can I refer Jupiter ERP and earn a commission?

Accepted Answer

Yes, through the affiliate program: for every regular subscription payment of a referred account you earn 20% commission on net revenue for 6 months, paid out from €50.00 pending balance. You activate participation in your user profile.

Question 30

What does Free include if I just founded a business?

Accepted Answer

After a 14-day trial with no credit card, Free stays at €0: 1 user, 10 contacts, 5 documents per month (invoices only), 100 MB, text templates, tasks, and time tracking. Quotes are not included. You turn the e-invoice (ZUGFeRD) on for the invoice.

Question 31

When do I need Basic or Business?

Accepted Answer

Basic (list price €20 per month, excluding VAT) adds quotes, credit notes, bank matching, and the AI module. Business (€40) adds the cash-basis profit statement, DATEV export, order confirmation, and delivery note. The first paid contract gets 50% off the package price for the first term if there has never been a paid subscription. Add-ons stay at list price.

Question 32

Is dunning included in the cheapest plan?

Accepted Answer

No. Dunning starts at Enterprise. Free includes invoices. Basic adds quotes and credit notes.

Question 33

Can I invoice as a small business (Kleinunternehmer) in Jupiter ERP?

Accepted Answer

Yes. In First steps after registration you choose the German small-business exemption under §19 UStG as your tax treatment. New line items start at 0% VAT. Invoices and credit notes without VAT include the § 19 note. You can turn the note off and place the sentence in a text template. Whether the exemption fits you is a question for your tax advisor.

Frequently asked questions

Produkt

Preise

Technik

Recht & Compliance

Your first invoice in minutes

Frequently asked questions

Produkt

ProduktIs Jupiter ERP only for large enterprises?

ProduktHow long does setup take?

ProduktDoes Jupiter ERP support e-invoicing?

ProduktDoes Jupiter ERP issue XRechnung for public authorities?

ProduktCan I create SEPA direct debits from Jupiter ERP?

ProduktDo invoice PDFs include a GiroCode?

ProduktWhat is Jupiter ERP?

ProduktWho is Jupiter ERP for?

ProduktCan I use DATEV export?

ProduktHow is Jupiter ERP different from classic accounting software?

ProduktHow does payment matching work?

ProduktCan our tax advisor work with Jupiter ERP?

ProduktWhat does the AI module in Jupiter ERP do?

ProduktHow does data from my previous system get into Jupiter ERP?

ProduktCan I invoice as a small business (Kleinunternehmer) in Jupiter ERP?

Preise

PreiseWhich modules are included in the Basic plan?

PreiseIs there a new-customer discount?

PreiseDo additional accounts get a discount?

PreiseWhich billing periods and payment options are available?

PreiseIs there a free trial?

PreiseWhat is included in the free plan?

PreiseCan we add extra users or more storage?

PreiseCan I refer Jupiter ERP and earn a commission?

PreiseWhat does Free include if I just founded a business?

PreiseWhen do I need Basic or Business?

PreiseIs dunning included in the cheapest plan?

Technik

TechnikHow does tenant separation work?

TechnikCan we self-host?

TechnikAre there APIs for custom applications?

TechnikWhere is my data hosted?

TechnikCan I use Jupiter ERP on a smartphone or tablet?

Recht & Compliance

Recht & ComplianceIs Jupiter ERP GoBD-compliant?

Recht & ComplianceIs Jupiter ERP GDPR-compliant?

Your first invoice in minutes