Question 1

Is Jupiter ERP only for large enterprises?

Accepted Answer

No. The platform is built for small and mid-sized businesses and scales with you. Start with finance and documents, then add service or Drive when you are ready.

Question 2

How does tenant separation work?

Accepted Answer

Each customer account has its own data space. Users only see and edit data for their tenant — access to other customers’ data is not possible.

Question 3

Can we self-host?

Accepted Answer

Enterprise deployments can use dedicated clusters and private networking. Talk to us about compliance and data residency requirements.

Question 4

Are there APIs for custom applications?

Accepted Answer

Yes — documented APIs for sign-in, master data, documents, and the customer portal. You can connect your own UIs and integrations. See the API & integration page for details.

Question 5

How long does setup take?

Accepted Answer

You are usually up and running within a few days: create your tenant, import master data, issue your first documents. We support larger migrations together with you.

Question 6

Which modules are included in the Basic plan?

Accepted Answer

Basic includes contacts, invoices, quotes, credit notes, custom documents, products, tasks, and 25 documents per month — plus 500 MB storage, 1 user, and the AI module. Service, accounting export, and Drive are available from Business upward. See the pricing page for AI scope details.

Question 7

What is Jupiter ERP?

Accepted Answer

Jupiter ERP is modular business software from Germany: invoicing, banking, service, inventory, and a customer portal on one platform with strict tenant separation. Use the standard panel or embed Jupiter in your own applications via APIs.

Question 8

Who is Jupiter ERP for?

Accepted Answer

For SMBs and growing teams in trades, services, and retail — wherever quotes, invoices, payment matching, and optionally field service should run in one system without parallel Excel lists.

Question 9

Is Jupiter ERP GoBD-compliant?

Accepted Answer

Jupiter supports audit-ready document storage, traceable changes, and structured exports for tax advisors. Specific GoBD (German record-keeping rules) requirements also depend on your processes — we document best practices on the security page.

Question 10

Can I use DATEV export?

Accepted Answer

From the Business plan, accounting export with DATEV-compatible formats is available. Capture receipts, manage cost centers, and export booking-ready data to your tax advisor.

Question 11

How is Jupiter different from classic accounting software?

Accepted Answer

Beyond finance, Jupiter connects service, projects, inventory, and the customer portal in one system — especially if you want to automate processes or connect custom UIs later.

Question 12

Is there a free trial?

Accepted Answer

Yes — new accounts start with a 14-day trial: full functionality, no credit card, no automatic subscription. After that you move to the permanently free tier unless you choose a paid plan.

Question 13

How does payment matching work?

Accepted Answer

Bank transactions are imported and matched to open invoices — with suggestions and manual correction. Partial and overpayments are handled cleanly.

Question 14

Can our tax advisor work with Jupiter?

Accepted Answer

Structured exports and defined periods let you hand booking-ready data to your tax advisor — download finished ZIP packages or email them directly with attachment. Set the default recipient and message in accounting settings and text templates.

Question 15

Where is my data hosted?

Accepted Answer

Jupiter ERP runs in German data centers. The provider is Oleart IT Solutions GmbH in Hamburg — details on the platform page under trust & compliance and in the privacy policy.

Question 16

Is Jupiter GDPR-compliant?

Accepted Answer

We align with GDPR and the German BDSG: privacy policy, technical safeguards, and a data processing agreement (DPA) for processors (Art. 28). Your operational compliance also depends on internal processes.

Frequently asked questions

Produkt

Preise

Technik

Recht & Compliance

Ready for Jupiter ERP?

Frequently asked questions

Produkt

ProduktIs Jupiter ERP only for large enterprises?

ProduktHow long does setup take?

ProduktWhat is Jupiter ERP?

ProduktWho is Jupiter ERP for?

ProduktCan I use DATEV export?

ProduktHow is Jupiter different from classic accounting software?

ProduktHow does payment matching work?

ProduktCan our tax advisor work with Jupiter?

Preise

PreiseWhich modules are included in the Basic plan?

PreiseIs there a free trial?

Technik

TechnikHow does tenant separation work?

TechnikCan we self-host?

TechnikAre there APIs for custom applications?

TechnikWhere is my data hosted?

Recht & Compliance

Recht & ComplianceIs Jupiter ERP GoBD-compliant?

Recht & ComplianceIs Jupiter GDPR-compliant?

Ready for Jupiter ERP?